Privacy Policy

1. Information We Collect

We collect information that helps us respond to inquiries, schedule transportation, coordinate ride details, and communicate with clients, passengers, families, caregivers, referral partners, and care teams.

The information we collect may include your name, phone number, email address, pickup and destination addresses, appointment date and time, mobility needs, requested service type, caregiver or family contact details, and notes you choose to provide through our website forms, phone calls, emails, or other communication channels.

When transportation is scheduled, we may also collect trip-related details such as wheelchair use, ambulatory status, assistance needs, appointment type, facility name, discharge or referral information, and other details needed to prepare for the trip.

2. Information Submitted by Families, Facilities, and Referral Partners

EverRise may receive information from family members, caregivers, discharge planners, social workers, care navigators, rehabilitation centers, hospitals, clinics, or other referral partners who request transportation on behalf of a passenger.

If you provide information about another person, you confirm that you have permission or appropriate authority to share that information with EverRise for the purpose of coordinating transportation. We use that information only as needed to respond to the request, plan the trip, communicate with the appropriate parties, and provide the requested transportation service.

3. How We Use Information

We use collected information to respond to questions, prepare quotes, schedule transportation, confirm trip details, communicate before and after a ride, process service requests, manage referrals, improve website performance, and maintain internal records related to our services.

We may also use information to send appointment-related reminders, follow up on submitted forms, provide customer support, review service quality, protect against misuse of our website or services, and comply with applicable legal, regulatory, tax, accounting, or business obligations.

4. Payment Information

EverRise may collect payment-related information when a trip is booked or when payment is otherwise required for services. Payment processing may be handled by third-party payment processors or platform providers.

We do not intentionally store full credit card numbers in our own website code. Payment information is processed according to the security practices and terms of the payment provider used at the time of booking. We may retain transaction records, payment status, receipts, refund notes, and billing history as needed for business and accounting purposes.

5. Health-Related and Mobility Information

Because EverRise provides non-emergency medical transportation, clients or referral partners may choose to share health-related or mobility-related information with us. This may include wheelchair use, transfer needs, mobility limitations, treatment category, facility destination, discharge timing, or other trip-planning details.

We request only the information needed to understand transportation requirements and coordinate service. EverRise is a transportation provider and does not provide medical diagnosis, treatment, clinical advice, or emergency medical care.

We treat health-related and mobility-related information with care and limit access to people who need the information to coordinate, schedule, dispatch, support, or provide transportation services.

6. Cookies, Analytics, and Website Data

Our website or website platform may use cookies, pixels, analytics tools, tracking technologies, or similar features to understand website activity, improve page performance, measure marketing results, and help us respond to form submissions or inquiries.

This information may include device type, browser type, approximate location, pages viewed, links clicked, referring websites, time spent on pages, and other usage data. You may be able to limit cookies through your browser settings, but some website features may not function as intended if cookies are disabled.

7. How We Share Information

EverRise does not sell personal information. We may share information only when needed to operate our business, coordinate transportation, process payments, communicate with clients or referral partners, comply with the law, or protect our rights and services.

Information may be shared with drivers, dispatchers, scheduling staff, payment processors, website and form providers, communication platforms, professional advisors, referral partners involved in the transportation request, or other service providers that support our business operations.

We may also disclose information if required by law, subpoena, court order, governmental request, insurance requirement, safety concern, or to protect the rights, property, or safety of EverRise, our clients, our passengers, our staff, or others.

8. Text Messages, Phone Calls, and Email Communications

By submitting your phone number, email address, or contact information to EverRise, you authorize us to contact you about your inquiry, quote request, referral, employment interest, scheduled trip, payment, service updates, or related business communication.

Messages may include appointment confirmations, scheduling questions, ride updates, follow-up requests, or other service-related communication. Standard message and data rates may apply. You may ask us to stop non-essential marketing communication at any time, but we may still send service-related messages when needed to manage active or past transportation requests.

9. Data Retention

We retain information for as long as reasonably needed to provide services, respond to inquiries, manage business records, resolve disputes, comply with legal obligations, support accounting and tax requirements, and maintain operational history.

Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and legitimate business needs. When information is no longer needed, we may delete, archive, anonymize, or securely retain it according to our business practices.

10. Information Security

We use reasonable administrative, technical, and operational safeguards designed to protect information from unauthorized access, misuse, loss, disclosure, or alteration. However, no website, platform, email system, or electronic transmission is completely secure.

You are responsible for using secure devices, protecting your own account access when applicable, and avoiding the submission of highly sensitive information through unsecured communication channels when it is not necessary for transportation coordination.

11. Your Choices and Requests

You may contact EverRise to request access to, correction of, or deletion of certain personal information, subject to legal, operational, and recordkeeping requirements. We may need to verify your identity before responding to certain requests.

You may also request that we update contact details, correct trip information, stop non-essential marketing communication, or clarify how information connected to a transportation request is being used.

12. Children's Privacy

Our website and services are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children through our website. If we learn that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

Our website may link to third-party websites, forms, payment tools, scheduling tools, or other external services. EverRise is not responsible for the privacy practices, security, content, or policies of third-party websites or platforms.

When you interact with a third-party website or platform, your information is governed by that third party's privacy policy and terms. We encourage you to review those policies before submitting information.

14. Updates to This Privacy Policy

EverRise may update this Privacy Policy from time to time. When updates are made, we will revise the "Last Updated" date at the top of this page. Changes become effective when posted unless otherwise stated.

Your continued use of our website or services after updates are posted means you accept the revised Privacy Policy.

15. Relationship to Terms and Conditions

This Privacy Policy should be read together with our Terms and Conditions and Refund Policy. If there is a conflict between this Privacy Policy and another posted policy, the policy most directly related to the issue will generally apply.