Terms and Conditions

1. Introduction and Acceptance of Terms

These Terms constitute a legally binding agreement between you ("Client," "Passenger," "you," or "your") and EverRise Care Solutions LLC. By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you are scheduling transportation on behalf of another person, such as a family member, patient, or facility resident, you represent and warrant that you have the legal authority to enter into these Terms on their behalf, and that they will be bound by these Terms as the Passenger.

2. Description of Services

EverRise Care Solutions LLC provides private-pay, scheduled, non-emergency medical transportation to clients throughout the Dallas, Fort Worth, Texas metroplex and surrounding communities. Our services are designed to support clients traveling to and from medical appointments, treatment centers, rehabilitation facilities, outpatient procedures, and other healthcare-related destinations.

Our service lanes include, but are not limited to, transportation support for orthopedic, spine, and joint procedures; oncology, infusion, and radiation treatments; and neurological and stroke rehabilitation appointments. All trips are scheduled in advance and operated by trained transportation professionals.

EverRise is not an emergency response provider. We do not provide emergency medical transportation, paramedic services, or any form of urgent or critical-care response. If you or the Passenger require immediate medical attention, please dial 911 or contact your local emergency services without delay.

3. Booking, Scheduling, and Confirmation

All transportation services must be scheduled in advance through our website, by telephone, or through an authorized referral partner. At the time of booking, you agree to provide accurate, current, and complete information, including but not limited to the Passenger's full name, pickup address, destination address, appointment time, mobility needs, and any relevant medical considerations that may affect the trip.

A booking is not confirmed until you receive written or electronic confirmation from EverRise. We reserve the right to decline any booking request at our sole discretion, including in circumstances where the requested service falls outside our operational scope, service area, or available capacity.

Payment is required at the time of booking unless other written arrangements have been made in advance. We accept major credit cards, debit cards, and other payment methods as listed on our website. By submitting payment information, you authorize EverRise to charge the applicable fees to your designated payment method.

4. Client and Passenger Responsibilities

To support timely and professional service, Clients and Passengers agree to the following responsibilities.

The Passenger must be ready and available at the scheduled pickup location at the confirmed pickup time. Drivers are instructed to wait a reasonable grace period, after which the trip may be considered a no-show and subject to forfeiture as described in our Refund Policy.

You agree to disclose any relevant mobility, medical, or accessibility needs at the time of booking, including the use of wheelchairs, walkers, oxygen equipment, or the presence of a required companion or caregiver. Failure to disclose such information may result in service delays or cancellation if our vehicle or staff is unable to accommodate undisclosed needs.

Passengers must conduct themselves in a manner that is respectful and appropriate for transportation. EverRise reserves the right to refuse or discontinue service to any individual whose behavior is threatening, abusive, or compromises the safety of our staff, other passengers, or the vehicle. Passengers must also comply with all applicable transportation requirements during the trip, including the use of seat belts and proper securement of mobility devices.

5. Cancellations, Refunds, and No-Shows

All cancellations, refunds, and no-show policies are governed by our Refund Policy, which is incorporated into these Terms by reference.

In summary, cancellations made seventy-two (72) hours or more in advance of the scheduled pickup time are eligible for a full refund. Cancellations made between twenty-four (24) and seventy-two (72) hours in advance are eligible for a partial refund of up to fifty percent (50%) of the trip cost. Cancellations made less than twenty-four (24) hours in advance, as well as no-shows, forfeit the right to a monetary refund; however, the amount paid may be applied as credit toward a future scheduled trip, subject to availability and the terms set forth in our Refund Policy.

For complete details regarding refund eligibility, credit application, and exceptions, please review our Refund Policy in full.

6. Service Limitations and Disclaimers

EverRise provides scheduled transportation support and is not a medical provider, healthcare facility, or licensed medical professional. Our drivers and staff do not provide medical advice, clinical care, diagnosis, treatment, or any service that requires licensure as a healthcare professional.

While EverRise makes every reasonable effort to provide timely and organized service, we do not guarantee specific arrival times. Service may be affected by traffic, weather, road conditions, vehicle maintenance, or other circumstances beyond our reasonable control. We strongly recommend scheduling pickup times that allow for a reasonable buffer prior to your appointment.

Our services are intended solely for non-emergency, scheduled transportation needs. We do not transport individuals who require continuous in-transit medical monitoring or interventions beyond what is appropriate for a non-emergency transportation setting.

7. Limitation of Liability

To the fullest extent permitted by applicable law, EverRise Care Solutions LLC, its members, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business opportunity, missed medical appointments, or any damages arising from delays, cancellations, or interruptions to service caused by circumstances beyond our reasonable control.

In no event shall the total aggregate liability of EverRise to any Client or Passenger exceed the total amount paid by that Client for the specific trip giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you.

Nothing in these Terms shall be construed to limit any liability that cannot be lawfully excluded under applicable Texas or federal law.

8. Privacy and Confidentiality

Your privacy is important to us. Our collection, use, and protection of personal information are described in detail in our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you acknowledge that you have read and understood our Privacy Policy.

EverRise treats Client and Passenger information, including health-related information disclosed in connection with transportation services, with discretion and respects the confidentiality of such information consistent with applicable law.

9. Intellectual Property

All content on the EverRise website, including but not limited to text, graphics, logos, images, photographs, written copy, brand elements, site design, and underlying code, is the property of EverRise Care Solutions LLC or its licensors and is protected by United States copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and view our website for personal, non-commercial use only. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works based on any portion of our website or content without our prior written consent.

The name "EverRise Care Solutions," the EverRise logo, and any associated marks or visual identity are trademarks of EverRise Care Solutions LLC.

10. Third-Party Links and References

Our website may contain links to third-party websites, resources, or services that are not owned or controlled by EverRise. We provide such links for convenience and informational purposes only. EverRise does not endorse and is not responsible for the content, accuracy, privacy practices, or operation of any third-party site or service. Your use of any third-party resource is at your own risk and subject to the terms and policies of that third party.

11. Indemnification

You agree to indemnify, defend, and hold harmless EverRise Care Solutions LLC, its members, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, or expenses, including reasonable attorneys' fees, arising out of or in any way related to your breach of these Terms, your misuse of our services, your violation of any applicable law, or your violation of any rights of a third party.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be brought exclusively in the state or federal courts located in Dallas County, Texas, and you consent to the jurisdiction and venue of such courts.

The parties agree to make a good-faith effort to resolve any dispute informally before initiating legal proceedings. You agree to contact us in writing with a description of the dispute and provide a reasonable opportunity to resolve the matter before commencing any formal action.

13. Modifications to These Terms

EverRise reserves the right, at our sole discretion, to modify, update, or replace these Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this page. For material changes, we will make reasonable efforts to provide additional notice, such as a notice on our website or direct communication where appropriate.

Your continued use of our website or services following the posting of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our services.

14. Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and EverRise Care Solutions LLC regarding the use of our website and services, and supersede any prior or contemporaneous agreements, communications, or proposals on the subject matter.